The Fittest Fire mobile app allows you to log workouts and receive points. If you are experiencing issues, please check the troubleshooting guide below. If your issue is not listed, please email contact@fittestfire.com
Issue: I can’t login to my account after registering.
Solution: Ensure you have clicked the verification link in your email. Also, ensure your device is connected to the internet and is not in airplane mode.
Issue: I forgot my password and can’t login.
Solution: On the login screen, click the Forgot Password hyperlink and enter your email. If the email address exists in our system, you will receive a link to reset your password.
Issue: My exercises are not showing up on my new device after logging in.
Solution: Please go to More > Import Data from Server > Import. All of the exercises that have been saved online will be downloaded to your device.
Issue: I did not receive points after saving a logged exercise.
Solution: Ensure you have clicked the Get Points button in the exercise screen. Exercises that have been saved will get a green checkmark.
Issue: How can I ensure I haven’t forgotten to save any exercises online?
Solution: Go to More > Check for Unsaved Exercises. You will be able to see if there are any exercises that have not been saved online. You can then either save them online or delete them.
Issue: My gym does not have good cell reception, can I still use Fittest Fire?
Solution: Yes. Simply save your exercises locally on your device while at the gym. Once you get home, open the exercises from the Log and then click Get Points.
Issue: Will I receive points for saving custom exercises online?
Solution: Yes, you will receive points for custom exercises. The points are calculated as if you were saving the exercise that was selected for Similar To.
Issue: My events are not showing on the Calendar screen.
Solution: The calendar in the Fittest Fire mobile app is not a general purpose calendar. It is only supposed to show dots for days where you have logged exercises and will not show anything you have added to third party calendars such as Google calendar.